Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.

Shipping Time

We currently ship to customers within the United Arab Emirates and selected international locations.

Estimated delivery times:

• United Arab Emirates: 1-2 business days

Please note that delivery times are estimates and may vary depending on location, customs processing, and courier services.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions within the UAE.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. The tracking number will be active within 24–48 hours.

Customs, Duties and Taxes

For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.

Delays

Delivery delays can occasionally occur due to unforeseen circumstances such as customs inspections, weather conditions, or courier service disruptions.

Incorrect Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you experience any issues with your delivery, please contact the shipping carrier directly.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: Primewaze@gmail.com